Core services · Managed IT
Managed IT that keeps your organization running, 365 days a year.
Proactive monitoring, responsive help desk support, and infrastructure management for a predictable monthly fee, delivered by a team that understands your strategy as well as your systems.
From reactive to proactive
Fix problems before your staff notice them.
Break-fix IT means paying for every outage twice: once in the repair bill and again in lost productivity. Managed IT replaces that with continuous monitoring, routine maintenance, and a support team that already knows your environment.
Because NSI also provides strategic advisory, day-to-day support decisions stay aligned with your long-term technology roadmap.
What is included
Everything it takes to keep technology working.
Help desk support
Remote and onsite support for staff, with every request tracked to resolution.
Proactive monitoring
Servers, network devices, and internet connections watched for problems around the clock.
Patching and endpoint security
Operating systems and applications kept current, with endpoint protection on every device.
Backup and recovery
Protected, monitored backups of servers and Microsoft 365, tested so they work when needed.
Network and wireless management
Firewalls, switches, and Wi-Fi maintained, secured, and updated across your sites.
Users, vendors, and documentation
Onboarding and offboarding, vendor coordination, and an up-to-date record of your environment.
Included as standard
Monthly Environment Health Scorecard
Every managed client receives a one-page scorecard each month, so leadership can see the condition of the environment and what the monthly fee is delivering.
- Network, security, backup, Microsoft 365, and device lifecycle rated in plain language
- Month-over-month trends, open risks, and tickets resolved
- Prioritized recommendations with estimated cost and effort
- Network and Wi-Fi
- Security posture
- Backup and recovery
- Microsoft 365 health
- Device lifecycle
1 action recommended: extend offsite backup retention to 90 days.
Business outcomes
Maximum uptime
Fewer outages and faster recovery when issues occur.
Predictable monthly cost
A flat fee you can budget for, instead of surprise repair bills.
Business continuity
Systems, data, and support that keep your mission moving.
- 01
Onboarding assessment
Document devices, accounts, vendors, and risks.
- 02
Stabilize
Resolve urgent issues and apply security baselines.
- 03
Monitor and support
Ongoing monitoring, maintenance, and help desk.
- 04
Business reviews
Regular reviews of tickets, risks, and upcoming needs with leadership.