1. Introduction
MSM Networking Solutions, Inc. ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services, including SMS communications.
2. Information we collect
Personal information: name, email address, phone number, company name, and service-related details.
Technical information: IP address, browser type, device information, and website usage data.
3. How we use your information
- Provide and manage IT services
- Communicate with clients and prospective clients
- Send appointment reminders and service updates
- Respond to inquiries and support requests
- Send billing notifications and administrative communications
- Improve our services and website
4. Information sharing
We do not sell, rent, or trade your personal information. We may share information only with service providers necessary to operate our business, under strict confidentiality, or when required by law or legal process.
SMS data: Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
5. Data security
We use appropriate technical and organizational safeguards to protect your data, including secure systems and access controls, encryption where applicable, and regular monitoring and updates.
6. Your rights
You may request access to your data, request correction or deletion of your information, and opt out of communications at any time. To exercise these rights, email info@msm-nsi.com or call 313-341-4280.
7. SMS terms and conditions
Consent: Phone numbers collected for SMS communication will not be shared with third parties for marketing purposes.
Types of messages: If you opt in to receive SMS messages from MSM Networking Solutions, Inc., you may receive appointment reminders, service updates and follow-ups, support notifications, and billing or account-related messages.
Example message: "Hello, this is a reminder of your upcoming service appointment with MSM Networking Solutions, Inc. on [Date] at [Time]. Reply STOP to opt out."
Message frequency: Frequency varies based on your interaction with our services. You may receive up to 2 to 4 messages per week.
Fees: Message and data rates may apply based on your mobile carrier plan. MSM Networking Solutions, Inc. is not responsible for these charges.
How to opt in: verbal consent during a consultation or support call, checking the SMS consent box on our website contact form, or signing a service agreement or intake form.
How to opt out: reply STOP to any message, or contact us at info@msm-nsi.com or 313-341-4280.
Help: reply HELP to any message, or visit www.msm-nsi.com/contact.
Choosing not to receive SMS: you may decline SMS messages by leaving the SMS consent option unchecked on our forms. Consent to SMS is not a condition of purchasing any service.
8. Cookies and website usage
We may use cookies or similar technologies to improve your experience, track website performance, and analyze usage trends. You can disable cookies in your browser settings.
9. Third-party links
Our website may link to third-party websites. We are not responsible for their privacy practices.
10. Updates to this policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.
11. Contact information
MSM Networking Solutions, Inc.
6001 Cass Ave, Detroit, MI 48202
313-341-4280 · info@msm-nsi.com